FAQ
Products
Where is your jewellery made?
All my pieces are proudly made in India.
My jewellery is made in different places – Jaipur, Mumbai, Jalgaon, where I am based out of, and Lonar, my hometown.
What is your jewellery made of?
All my products are handmade using an ancient wax casting technique by gifted artisans. The jewellery is made of silver, semi-precious stones and pearls, or a blend of all of these unless otherwise specified in the description.
To give them lustre and longevity, we opt for micron plating instead of flash plating. All pieces are 1 micron plated to ensure they last through generations.
I also use an array of semi precious gemstones including hessonite, amethyst, moonstone turquoise, garnets, carnelian, peridot and more. You can find specifics for each piece on its product page. I personally visit Jaipur to source gemstones for jewellery.
My karigars from Mumbai & Jaipur are experienced makers in fine jewellery. The pearls I choose for the jewellery are freshwater, basra, baroque and keshi pearls.
How can I care for my pieces?
Storing: Keep your pieces in an airtight bags. All your orders come with a Ziploc — this aid in the longevity of jewellery plating.
Our pieces are meant to wear in day to day life , and not to stay locked in safes. They do need a little care.
We don’t recommend any products, polishes, or chemicals to clean your jewellery. Just clean them gently with a soft cotton cloth.
I’m happy to re-plate them when needed, or use different materials or finishes according to your requirement.
Can I customise orders?
Yes, I love customizing jewellery. I’d be happy to try to work this out for you but please be aware that it might take a little longer.
Can I bring my old jewelry pieces to you for re-design?
We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, shoot us an email at hello@eternoindia.com and we will see what we can do.
I want to learn more about the products.
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: hello@eternoindia.com
I’m allergic to nickel, will this be a problem with your jewellery?
You are not alone! I’ve tested my jewellery for nickel and lead and while it should be totally safe for you to wear.
Shipping Worldwide
Shipping and delivery time
Ready to Ship pieces are generally dispatched the next business day. Made to Order pieces generally take 2–3 weeks to make, followed by our quality check before dispatch. After dispatch, delivery usually takes 2–5 business days within India and 10–15 business days internationally. Timelines may vary depending on your location, courier service, customs clearance and unforeseen circumstances. Shipping charges and available delivery options are calculated and displayed at checkout. For specific delivery requirements or shipping method requests, email hello@eternoindia.com before ordering. We’ll try our best to accommodate your request.
Need help with tracking your order!
You will receive an order confirmation email when your order is placed. Once it is dispatched, we’ll send a shipping confirmation with tracking details so you can track your parcel directly with the logistics partner. Please provide the correct phone number and delivery address at checkout. Your courier may contact you about delivery. Additional re-delivery charges may apply if nobody is available at the address. For tracking assistance, email hello@eternoindia.com.
Returns & Exchanges
Can I exchange or return my order?
We do not offer general returns or refunds on sold products. An exchange or replacement may be approved only for damage or breakage in transit, subject to review. Before returning anything, email hello@eternoindia.com with your order details and clear photographs of the damage, and wait for return instructions. For approved transit-damage replacements, ETERNO covers associated domestic shipping. International shipping charges are the customer’s responsibility; ETERNO does not cover international shipping.
Cash on Delivery orders may be cancelled during order confirmation. Prepaid orders may be cancelled within 24 hours of placing the order. To request cancellation, email hello@eternoindia.com with your order details. Damage caused by the customer after delivery is handled as a paid repair, not a free replacement. Repair or replating work is quoted by estimate; the customer pays the repair cost and two-way shipping. Nothing here limits applicable consumer rights.
Can I get a refund or exchange my purchase?
We do not offer general refunds. An exchange or replacement may be approved only for damage or breakage in transit, subject to review. Email hello@eternoindia.com with your order details and clear photographs before returning the item, and wait for return instructions. For approved transit-damage replacements, ETERNO covers associated domestic shipping. International shipping charges are the customer’s responsibility; ETERNO does not cover international shipping.
Cash on Delivery orders may be cancelled during order confirmation. Prepaid orders may be cancelled within 24 hours of placing the order. To request cancellation, email hello@eternoindia.com with your order details. This does not limit applicable consumer rights.
Help! I got the wrong product.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: hello@eternoindia.com
Billing
How can I pay for my order?
Available payment options are shown at checkout. We accept Indian and international cards and other checkout options. In India, Net Banking and UPI are available where offered at checkout. For international orders, PayPal may be available where offered at checkout.
If you have difficulty completing payment, email hello@eternoindia.com for assistance and bank details. For overseas payments, you may also use www.transferwise.com.
What can I do if my payment is declined?
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
I want to make changes to my order, how do I do that?
Cash on Delivery orders may be cancelled during order confirmation. Prepaid orders may be cancelled within 24 hours of placing the order. To request cancellation, email hello@eternoindia.com with your order details. For other order changes, email hello@eternoindia.com as soon as possible; changes are subject to confirmation. Nothing here limits applicable consumer rights.
Can I use multiple promo codes at checkout?
I only accept one promo code at a time. I am sure that there will be other opportunities to use your promo code in the future.
Brand & Shopping Guide
What is ETERNO known for?
ETERNO is known for handcrafted modern Indian jewellery for women, brides, grooms, men and meaningful gifting.
2. Does Eterno offer jewellery for men?
Yes, Eterno offers Cufflinks, Brooches, Button clips and statement accessories for men and grooms.
Is Eterno jewellery suitable for gifting?
Yes, Eterno pieces are popular for birthdays, weddings, Bridemaid and groom maid hampers, anniversaries and corporate gifting.
