Shipping policy

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SHIPPING WORLDWIDE

We now ship to over 230 countries worldwide! Register with us to receive updates on shipping, promotions, and exclusive offers.

01. Shipping & Delivery Policy

We carefully pack every Eterno order before it leaves us and work with trusted logistics partners to deliver it safely to you.

Domestic Shipping β€” India

We ship across India through DTDC, Blue Dart and Delhivery.

  • Orders are generally dispatched next business day for Ready to Ship products.
  • Domestic orders are usually delivered within 2–5 business days after dispatch.
  • Delivery timelines may vary depending on your location, courier service and unforeseen circumstances.

International Shipping

We ship internationally through DHL, FedEx, UPS and Aramex.

  • International orders are generally dispatched within 1 business day for Ready to Ship products.
  • International orders are usually delivered within 10–15 business days after dispatch.
  • International delivery timelines may vary depending on customs clearance, your destination and local courier regulations.

Shipping charges and available delivery options will be calculated and displayed at checkout.

International shipping charges are the customer’s responsibility. ETERNO does not cover international shipping.

If you have a specific delivery requirement or would like to request a particular shipping method, please write to us at hello@eternoindia.com before placing your order. We’ll always try our best to accommodate your request.

Made to Order

For Made to Order pieces, additional time is required as the jewellery is crafted specifically after your order is placed.

The making process generally takes 2–3 weeks followed by our quality check before dispatch. The estimated delivery time mentioned above applies after the piece has been completed and dispatched.

We will keep you updated if there are any significant changes to the expected timeline.

02. Order Status & Tracking

Once your order is placed, you will receive an order confirmation email with your order details.

Once your order has been dispatched, we’ll send you a shipping confirmation with the tracking details. You can use these details to track your parcel directly with the respective logistics partner.

Please ensure that the correct phone number and delivery address are provided at checkout. Our courier partner may contact you in case of any delivery-related questions or unforeseen circumstances.

If a parcel cannot be delivered because nobody is available at the provided address, additional charges may apply for re-delivery.

If you have any questions about your order or need assistance with tracking, please write to us at hello@eternoindia.com. We’ll be happy to help.

03. Taxes, Duties & Tariffs

For international orders, customs duties, import taxes, tariffs and other charges, if applicable, are the responsibility of the customer and will depend on the laws and regulations of the destination country.

Where applicable, certain taxes or duties may be calculated at checkout. However, this may not always be possible, and additional charges may be collected by the courier or customs authorities at the time of delivery.

We recommend checking your country's applicable customs and import regulations before placing an international order.

04. Modes of Payment

We accept payments through a range of Indian and international credit and debit cards, as well as other payment options available at checkout.

Customers with Indian bank accounts may also use Net Banking and UPI, where available.

For international customers, payment can also be made through PayPal where available.

If you experience any difficulty while making a payment, please write to us at hello@eternoindia.com and our team will be happy to assist you with the bank details. You can then use a service like www.transferwise.com to send the money from overseas.

For returns, exchanges, cancellation and repair information, please see our Returns & Exchanges policy.