Returns & Exchanges

Absolutely, yes.

Eterno India insures each purchase during the time it is in transit until it is delivered to you. Because we want to make sure you receive your products.

For international orders, customs duties, import taxes, tariffs and other charges, if applicable, are the responsibility of the customer and will depend on the laws and regulations of the destination country. Where applicable, certain taxes or duties may be calculated at checkout. However, this may not always be possible, and additional charges may be collected by the courier or customs authorities at the time of delivery. We recommend checking your country's applicable customs and import regulations before placing an international order.

At Eterno, every piece is made with care, often in small batches by skilled karigars. Because of the handmade nature of our jewellery, slight variations in colour, texture, stone placement or finish may occur. These are not considered defects — they are part of what makes each piece unique. We encourage you to read the product description, check the measurements and understand whether the piece is Ready to Ship or Made to Order before placing your order. If you're unsure about the size, length, colour or styling, please reach out to us before ordering. We're always happy to help you choose the right piece.

If something doesn't feel right

We currently offer exchanges only and do not offer refunds. If a Ready to Ship fashion jewellery piece doesn't feel right for you, you can write to us within 7 days of delivery, and we'll be happy to help you find another piece, subject to availability.

To be eligible for an exchange:

• The piece must be unworn and unused.
• It must be returned in its original box and packaging.
• All tags, certificates and accompanying materials must be intact.
• The exchange request must be raised within 7 days of delivery.
• The replacement piece will be subject to availability.

Pieces that cannot be exchanged

The following are not eligible for exchange:

• Made to Order jewellery
• Customised or personalised pieces
• Fine jewellery
• One-of-a-kind or limited-edition pieces
• Pieces made specifically to your measurements or requirements
• Gift cards
• Jewellery that has been worn, altered or damaged after delivery

The exception

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with photographs and your order details. We'll review the issue and arrange the appropriate resolution.

How to request an exchange

Write to us at hello@eternoindia.com with:

• Your order number
• The reason for the exchange
• Clear photographs of the piece
• Details of the piece you would like to exchange it for, if you already have one in mind

Our team will get back to you within 2 business days with the next steps.

Exchanges within India

For eligible exchanges within India, we will generally arrange a pickup from your address. If you prefer to ship the piece yourself, you may do so after confirming with our team. Please retain the courier receipt until the parcel reaches us safely. The cost of return shipping, where applicable, will be communicated to you at the time of the exchange.

International exchanges

International returns can involve additional courier charges, customs duties and import taxes. Any such charges, along with the cost of shipping the piece back to India, will need to be borne by the customer. If you are travelling to India or have family or friends travelling here, we recommend sending the piece with them whenever possible. Once the piece reaches an Indian address, we can arrange the exchange more easily. If you need to send an exchange internationally, please contact us before shipping the parcel so we can guide you on the best way to proceed. We recommend using a tracked shipping service and keeping the shipping receipt until the parcel reaches us.

Choosing your replacement

Once the original piece reaches us and is inspected, we'll arrange the replacement. If the new piece costs more than the original, you'll need to pay the difference. If the new piece costs less, the difference will be issued as a credit note for a future purchase. All exchanges are subject to availability. Since some Eterno pieces are produced in limited quantities, the exact same piece may not always be available.

A small note from us

We understand that sometimes a piece can look different on you than you imagined. While we can't guarantee that every exchange request will be possible, please reach out to us — we'll always try our best to find a solution that works for you. We cannot accept pieces that have been worn, altered, damaged through use, exposed to perfume, water or chemicals, or returned without their original packaging. This helps us maintain the quality and hygiene of every piece for our customers.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with photographs and your order details. We'll review the issue and arrange the appropriate resolution.

How to request an exchange

Write to us at hello@eternoindia.com with:

• Your order number
• The reason for the exchange
• Clear photographs of the piece
• Details of the piece you would like to exchange it for, if you already have one in mind

Our team will get back to you within 2 business days with the next steps.

Exchanges within India

For eligible exchanges within India, we will generally arrange a pickup from your address.

If you prefer to ship the piece yourself, you may do so after confirming with our team. Please retain the courier receipt until the parcel reaches us safely.

The cost of return shipping, where applicable, will be communicated to you at the time of the exchange.

International exchanges

International returns can involve additional courier charges, customs duties and import taxes. Any such charges, along with the cost of shipping the piece back to India, will need to be borne by the customer.

If you are travelling to India or have family or friends travelling here, we recommend sending the piece with them whenever possible. Once the piece reaches an Indian address, we can arrange the exchange more easily.

If you need to send an exchange internationally, please contact us before shipping the parcel so we can guide you on the best way to proceed. We recommend using a tracked shipping service and keeping the shipping receipt until the parcel reaches us.