Returns & Exchanges

Absolutely, yes.

Eterno India insures each purchase during the time it is in transit until it is delivered to you. Because we want to make sure you receive your products.

We are a small business and while we pay for shipping, any additional customs duties, foreign taxes or other fees, which may be imposed, will be charged to the customer.

DOMESTIC

We take immense pride in the traditional art forms involved to craft each piece to perfection. However, if for any reason you happen to be dissatisfied with our product

* Please notify us at hello@eternoindia.com about the issue with relevant imagery and information of your order and we will process an exchange immediately.
* We accept returns only if the product has been damaged in transit or you have received the wrong order.
* The product should be unworn and in its original packaging for it to eligible for a return.
* The product has to be returned within 7 days of purchase after which the return or exchange is not eligible.
* The shipping charges cannot be refunded.

INTERNATIONAL

* The product is eligible for return or exchange only if
* You’ve received a wrong product.
* The product is damaged in transit.
* Please notify us at hello@eternoindia.com about the issue within 7 days of receiving the product.
* The shipping charges cannot be refunded.

Please note: Once an order is placed and processed through our system, it cannot be canceled. We operate on an immediate processing system to ensure prompt handling and delivery of orders.

We understand that circumstances may arise where changes to orders are necessary. In such cases, please email us.

Unless the products are damaged or defective , I will not be able to exchange these items. Please send me a photo and request an exchange within 48hrs to 72 hrs of receipt of the item to hello@eternoindia.com